Lost/ Damaged Packages

We inspect each and every order before packaging products to ensure the best quality for our amazing beauties. Once items have left our office and are sent out, The Rain Maya Collection is NOT responsible for any damaged, lost or stolen items during transit. We are also NOT responsible for incorrect addresses. If you have entered an incorrect address please contact us IMMEDIATELY at rain.maya.collection@gmail.com

If you do not contact us within 24 hours after the order confirmation email has been sent, items ordered will be sent to the address on file. 


NOTE: If your tracking information indicates that your package has been delivered but you’ve failed to receive it, you will have to contact the USPS (United States Postal Service) at the following number: 1(800)275-8777


For any questions or concerns please feel free to contact us at rain.maya.collection@gmail.com